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Victim/Witness Services
604 E. 4th Street
Chaska, MN 55318
(952) 361-1400

Victim/Witness Services

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Mission Statement

The mission of the Carver County Victim/Witness Program is to work directly with victims to reduce the impact of the crime. Staff will work towards assisting crime victims in rebuilding their lives through support, information and referrals.

The Carver County Victim/Witness Program will protect the statutory rights of crime victims, provide emergency assistance in the immediate aftermath of the crime, and provide on-going support to ease the process of participation in the criminal justice system.

The Carver County Victim/Witness Program will also assist witnesses who have been subpoenaed to appear in court.

The Carver County Victim/Witness Program has three staff members that are available, at differing levels, to provide crisis intervention services, emergency resources, support counseling, referrals, support during a criminal proceeding, assistance with compensation claims and other services as required by individual circumstances.

Staff members are equipped to work with interpreters to assist crime victims.

Carver County Attorney’s Office recognizes that many factors can increase someone’s risk of being victimized, their ability to engage in the criminal justice process fully, and the long-term impacts of victimization on their wellbeing. The Victim/Witness Risk and Resources Map is a visual tool designed to help confront and remove barriers for those impacted by crime, or at risk of being impacted by crime, in Carver County may face, such as access to transportation, affordable housing, service centers, and food relief resources.

We would like to hear about your experiences with the Victim Services Unit. Please take a few moments to complete this survey by clicking the button below to help enhance our services to crime victims in the community.

Text MN to 741 741 - Free support at your fingertips, 24/7

Victim Grievance Procedure

Complaints will be handled in a professional and timely manner.

Victims have the right to file a complaint without interference or fear.

The procedure is listed below.

-Initial complaints should be directed to the employee about whom the complaint was made.

The employee, along with the employee’s manager, shall attempt to resolve the complaint and

shall provide a copy of this Policy to the Victim.

-If the employee and manager are unable to resolve the complaint, the employee will advise the Victim to submit a written complaint to the Chief Deputy.

-If the Chief Deputy is unable to resolve the complaint, or the complaint is about the Chief Deputy, the Chief Deputy will advise the Victim to submit a written complaint to the Carver County Attorney.

Carver County Attorney’s Office will be receptive to all complaints. Carver County Attorney’s Office recognizes that each complaint provides the organization with an opportunity to foster improvement. Carver County Attorney’s Office will deal responsibly with each victim’s concerns and, whenever possible, will ensure that the root cause of the issue is identified and reviewed.

To assist in this goal, Carver County Attorney’s Office asks that all written complaints:

1) Describe the concern, including all relevant facts, dates and times;

2) Be addressed to the Chief Deputy of the Carver County Attorney;

3) Be submitted to Carver County Attorney’s Office within thirty (30) days of the action/cause of concern; and

4) Include the name, address, and telephone number of the Victim.

Carver County Attorney’s Office will review all complaints. If any action is required, Carver County Attorney’s Office will proceed with the action as defined in Carver County – Personnel Policy Manual, Employee Discipline & Discharge (Res. 18-08, Revised 12/18/2018).